Lead qualification automation for call centers

How it works • Integration with Google Sheets or CRM • Automatic search for company details and contact persons • Relevance scoring and call justification generation • Recommendations for further interaction • Structured database ready for operator use

Financial impact

In-house call center (5,000 leads/month) • Before: 833 hrs = 5 analysts × 25,000 UAH = 125,000 UAH/month • After: 83 hrs = 1 part-time analyst ≈ 10,000 UAH/month • Savings: 115,000 UAH/month or 1.38 million UAH/year • Additional revenue from increased conversion ≈ 2.4 million UAH/year • Total effect: ≈ 3.8 million UAH/year

Outsourced call center • Before: 833 hrs × 300 UAH/hr = 250,000 UAH/month • After: 83 hrs × 300 UAH/hr = 25,000 UAH/month • Savings: 225,000 UAH/month or 2.7 million UAH/year • Additional revenue ≈ 2.4 million UAH/year • Total effect: ≈ 5.1 million UAH/year

Hybrid model • Before: 2 analysts (50,000 UAH) + 300 hrs outsourcing (90,000 UAH) = 140,000 UAH/month • After: 1 analyst (10,000 UAH) + 50 hrs outsourcing (15,000 UAH) = 25,000 UAH/month • Savings: 115,000 UAH/month or 1.38 million UAH/year • Additional revenue ≈ 1.8 million UAH/year • Total effect: ≈ 3.2 million UAH/year

⸻ The service reduces costs and increases conversion across all call center models. It scales easily and pays off within the first 1–2 months.